How accurate is the automation?

Depends on document consistency. We pilot AI automation on your samples and publish the miss rate before scaling.

Can automation write into HubSpot or Xero?

Yes, with guardrails. Unsupervised writes to money or medical records are a design smell — not “AI automation”.

What if the model is wrong?

Exception queue, notification, and a human step. Silent AI automation of errors is worse than no automation.

How long does an AI automation project take?

A contained inbox or extraction pilot can be weeks. Multi-system automation takes longer.

Do we need GPT specifically?

We pick models for the job and your data rules. The automation workflow matters more than the logo.

Sometimes classic integrations; sometimes models. We do not sell a robot for a problem a webhook solves.

Do you support AI automation after launch?

Yes. Prompts and schemas drift as the business changes.

Can you automate invoices?

Yes — extract, validate, queue. Posting to finance stays reviewed unless the error cost is truly trivial.

Processors, minimisation and logs are part of the AI automation brief, not an afterthought.

Will it email customers unsupervised?

Not by default. Drafts yes; send is a product decision with an owner.

150+ projects delivered for UK and international brands

AI Automation Solutions in London

AI automation for London teams drowning in email, documents and copy-paste between tools — with a human check where the risk is real.

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AI automation for London teams drowning in email, documents and copy-paste between tools — with a human check where the risk is real.

Start AI Automation

AI automation that removes busywork

AI automation built around the work, not the demo

Design Dev implements AI automation for UK operations: classify, extract, draft, route. We start with the process map and the exception path. Models are a component. The automated workflow is the product.Inbox automation, document extraction and CRM updates with an owner — not a black box that silently writes the wrong field.

Document AI automation

Extract and classify from PDFs and scans you already have — with a review step on money fields.

Email AI automation

Classify, draft and tag the inbox. Humans send the risky reply.

CRM & ticket automation

Move data between HubSpot, sheets and helpdesk without another intern.

Automation monitoring

Logs, failure queues and a rollback story when a prompt goes wrong.

A clear AI automation process from task to production

Map the work to automate

Volume, exceptions, systems and what “done” looks like for this AI automation.

Pilot on real samples

Accuracy against your documents — not a vendor PDF of AI automation.

Build & permissions

Connect tools, least-privilege access, audit trail for automated writes.

QA the automation exceptions

The 10% that breaks AI automation is the design.

Run & improve automation

Queues, owners, and a cadence to retrain prompts as the work changes.

AI automation is process design with a model in the loop

If the current process is chaos, AI automation will automate chaos faster. We only automate steps with a defined input, output and owner.Design Dev ships automations your ops lead can explain: what it does, when it stops, who gets the exception.

Document extraction automation
Email classification and drafting
CRM and ticket automation
Exception queues for AI automation
Audit logs of automated writes
Least-privilege connections
UK data handling agreed
KPIs: time saved and error rate

Complete AI automation capabilities

Inbox, documents, CRM and reporting — AI automation with an owner and an exception path.

Inbox AI automation

Classify, draft, tag and escalate email with a human on outbound.

PDF / invoice extraction

Fields into finance or ops tools with review on money.

CRM hygiene automation

Enrich, dedupe-assist, next-step drafts — not unsupervised contact spam.

Support-draft automation

Drafts for agents. Unsupervised replies to angry customers stay off.

Reporting-pack automation

Weekly summaries from the tools you already pay for.

Internal knowledge automation

Turn folders of docs into something searchable and classifiable.

Spreadsheet / ops automation

The copy-paste between sheets, email and admin.

Shopify / Woo ops automation

Exception cases humans must see — not silent order edits.

Xero / finance extraction

With a human on postings that move money.

QA sampling of automation

Spot-check sets so accuracy does not drift unseen.

Automation runbooks

What to do when the model or API is down.

AI automation retainers

Prompts and schemas drift. Someone has to own them.

Ready to automate the work nobody should still be copy-pasting?

Speak with Design Dev about AI automation with exception paths, logs and a human on the expensive mistake.

Start AI Automation

WhatsApp Us

AI automation across key industries

Industry focus

Professional Services

Matter intake, document classify and CRM updates — automated with a lawyer or partner on the exception.

Intake automation
Doc classify
CRM updates
Exception review

Discuss your project

Why Design Dev

A London AI automation team that automates the 80%, not the liability

Design Dev builds AI automation for operations leads tired of demos. We measure accuracy on your files and keep a human on the expensive mistake.If a webhook or Zap without a model is enough, we will not sell you AI automation for sport.

150+

Projects delivered

Years experience

UK+

London & worldwide

Start AI Automation

A London AI automation team that automates the 80%, not the liability

Strategy, design and engineering for brands that need a website that performs.

Process before the model

AI automation starts with input, output and owner. Chaos automated is still chaos.

Human on irreversible writes

Money, medical and customer-facing sends stay behind a check.

Pilot on your messy files

Vendor PDFs lie. Accuracy is published on your samples before we scale automation.

An owner after launch

Prompts and schemas drift. Unowned AI automation fails quietly.

Technologies we work with

OpenAI

Python

HubSpot

Laravel

PHP

MySQL

Shopify

WordPress

Mailchimp

JavaScript

React

Stripe

What clients say

Design Dev transformed our e-commerce platform. Their team was efficient, responsive, and delivered a stunning layout that doubled our conversion rate within a month.

Sarah Jenkins

Vauxhall Marketing - Shopify Development

An absolute pleasure to work with. They understood our brand identity perfectly and designed a clean, user-friendly SaaS platform that our clients love.